Company Vision
From the products we create to the service we provide, high quality results are the core philosophy of our business. It is our goal to be the most customer centric furniture company in the world. We do not stock any furniture, there are no stock sizes - every piece is made to order.

Our highly automated ordering and manufacturing system is designed around making Fichman Furniture tailored to your exact specifications. We constantly strive to exceed your expectations of quality and remain competitive with other furniture options that are not custom made to your needs.

About Our Methods of Work
We are often asked how we can custom make furniture and radiator covers at a price point that is competitive to alternatives that are not custom made. Quite simply, we believe that we are the most technologically advanced furniture manufacturer in the world.

We constantly study our work and pursue mastery of what we do through obsession over the details. Many methods of our work are highly manual and skill based. Others are entirely automated using the world's most advanced technologies including robots that are used in the aerospace industry, automatic wood measuring and cutting systems and automated painting equipment. If there is a better way to do something, and that tool does not exist, we create it ourselves.

Every tool we use, and every step in our process is focused on the design and manufacture of custom furniture and radiator covers that are tailor made to our customers' exact specifications. We constantly seek to further our work and reputation to the point of national recognition as innovators of our industry and masters of our trade.

Payments
We accept three forms of payment:

Credit Cards, Direct Bank Debits, and PayPal are the fastest way to order. All of our online payments are handled by PayPal. PayPal is the most trusted worldwide leader in online payments. If you would like to place your order over the phone, we can take the order and then email you an invoice. We start your furniture or radiator cover order immediately after receiving your payment.

Checks/Cheques, Money Orders, Bank Drafts through the mail or in person. Mail or drop off your payment in person. Unfortunately, we must wait for these forms of payment to clear before starting your order. For faster service, pay by cash or credit card. Payments should be mailed to our US Office to expedite processing of your order.

Cash. We accept cash in person only - please do not send cash in the mail. Orders paid in cash are started immediately.

Shipping and Sales Tax
Our furniture and radiator covers are either shipped by UPS Ground (usually 2-5 business day service), UPS freight (or an equivalent freight carrier) with 2-5 business day service to ensure prompter service and better rates to you. Sometimes the boxes are bulky and on occasion the driver may need help to unload them. Depending on your location, the driver may only be willing to drop the box at the curb or at your front door (please contact us for more details).

When your order ships, we email you shipping information including the shipping carrier and tracking number (if the carrier offers online tracking) and website so you can track the package during shipping.

Our furniture and radiator covers are made in New York State, of materials that are made in the United States or Canada.

Orders shipped within New York State are subject to 8.75% sales tax.

Orders shipped to Canadian addresses are first shipped from our Holland, NY location to our Canadian distribution center so that you are not charged any import/brokerage or taxes beyond 13% HST at the time of purchase. The items are then shipped as a domestic shipment to you from the distribution center.

To addresses in Canada and the United States, shipping costs for radiator covers are based on Length of the radiator cover and the quantity ordered. Local pickup is available at no charge from our manufacturing facility in Holland, New York. Shipping will max out at $150 for Continental US orders and will be waived if you order 5 or more covers. Shipping to Canadian customers will max out at $225.

radiator covers	To USA	To Canada
Less than 40" long	$30.00	$30.00
More than 40" long up to 60"	$45.00	$45.00
More than 60" long up to 78"	$55.00	$55.00
More than 78" long	$75.00	$55.00
Side Tables (any size)	$30.00	$30.00
Maximum Shipping Cost	$150.00	N/A

From time to time, packages do get damaged. We will replace any damaged parts at no cost to you, however you must notify us within 14 days of receipt of the damaged shipment by filling out a "Shipping Damage Claim Form" and submitting it to us with photos of the damaged parts. We only replace the parts that are damaged, so be sure to keep any parts that are not damaged.

Commitment to Environment and the Economy
Environment
Fichman Furniture is committed to doing our part to ensure that our operations are as environmentally conscious and sustainable as possible. Our goal is to achieve total customer satisfaction while minimizing the exploitation of our natural resources.

The MDF board we use is made entirely from discarded wood chips, shavings, and sawdust that would otherwise be burned or end up in a landfill. These techniques allow for more than 95% of the tree to be used.

The mills are certified to the Composite Panel Association's Environmentally Preferred Product Standard, Phase I Compliant to CARB ATCM 93120, produce Forest Stewardship Council Certified MDF panels, and their products qualify for up to six LEED points under the USGBC leadership in Energy and Environmental Design System.

The finishes we use are also environmentally conscious. They are formulated with no HAPs (Hazardous Air Pollutant) solvents, have an ultra low formaldehyde formulation, and low VOC (Volatile Organic Compounds), all while offering exceptional durability and resistance to extreme moisture and heat. Our primer is a no HAPs solvent, meets E1 standards for formaldehyde release and has super moisture resistance.

We work closely with suppliers in the Great Lakes Region to minimize our carbon footprint related to transportation and shipping.

Economy
Fichman Furniture believes that sustainability is not a concept that only applies to our environmental policies. Fichman Furniture is committed to supporting our domestic economy and engaging in business practices that are fair to our customers, employees, suppliers and competitors. All of our suppliers and manufacturing operations are sourced and take place in Canada or the United States. Support of our local economy, our families and our neighbors will ensure a strong and sustainable economic relationship within our communities.

Warranty and Satisfaction
Return Policy
All Fichman Furniture products are made custom to each individual order, and as such, are never kept in stock. Due to this, we are unable to accept returns. We do understand that to err is human and it is possible to make mistakes while ordering. In the event that you do not order something to your desired size or specifications, we will replace any components or parts as needed at a reduced cost. It is Fichman Furniture policy to never profit from a customer error, but we must ensure that we are able to cover our own costs when remanufacturing and shipping. This cost will vary depending on the particular size and product type - any customer in need of this service should contact customer service by phone or email. For issues related to quality and product satisfaction, please read our warranty and satisfaction guarantee.

Warranty
All of our products are guaranteed against defects in materials and workmanship for a period of one year from the date of pickup or delivery. All shipments are insured. If there is a problem with your order on delivery (missing or damaged parts), please notify us immediately. We will get the issue resolved right away and after the damages are verified by the carrier (usually within one week), we will then ship you replacement parts at no cost to you. Be sure to keep all undamaged parts. To start the claim process, please fill out our "Shipping Damage Claim Form" and send it back to us within 14 days of receipt.

Our warranty does not cover water damage, user abuse or neglect. For radiator covers, if your radiator is leaking steam or water, this must be fixed before attempting to cover the radiator. Customers that take on their own customization or installation of our products or only order or install components of such will limit their warranty coverage. Please contact us in advance of placing your order with as many details as possible to learn more. Any coverage is limited to the value of the product in question.

Satisfaction Guarantee
If you are not happy with your cover for any reason other than failure to measure or order properly, simply ship it back to us in the original packing materials within 10 days from date of delivery to you in the same condition it was received and we will gladly accept the return and issue a full refund less shipping costs.

Legal
By accessing this website you agree to properly install all furniture and radiator covers in a manner that is safe and abides by all local codes. Some cabinets and radiator covers may need to be attached to the wall so that they do not pose a tip hazard. Please check with a local contractor if you are unsure if you should do this or unsure of the manner to do so. Keep heavy items and items that may attact kids off of cabinets and radiator covers so children will not attempt to climb them. For more information visit http://www.anchorit.gov/.

Our radiator covers are designed to be safe with water/boiler based radiator systems. Please check with the manufacturer of your heating system to ensure that it is safe to cover your radiators with a radiator cover that is primarily made of wood.

Our radiator covers are not designed to cover any other heating systems, or air conditioning units.

All contents of this website including but not limited to user experience, touch and feel, colors, logos, text, photos, diagrams, codes, scripts, pricing, and design are the property of Fichman Furniture and may not be reproduced without written consent. Our designs, look and the feel of our cabinetry are all trade marks of Fichman Furniture and may not be reproduced or imitated without written consent.

Use of Cookies
This website uses remarketing services to advertise on third party websites to previous visitors of our site. Of course, any data collected will be used in accordance with our own privacy policy and the privacy policy of third party advertising agencies (including but not limited to Facebook and Google). We utilize the following features of Google Analytics for Display Advertisers:

Google Display Network Impression Reporting: We utilize this feature to gain insight about where our customers view our advertising across the web and allows us to better understand the impact of our advertisements.

Google Analytics Demographics and Interest Reporting: We use this feature to review anonymous information relating to visitor age, gender and interests in order to better understand and service customers of our site.

Remarketing with Google Analytics: We use this feature to serve ads and special offers across the web directly to users who may have shown interest in our products and services in the past. This does not personally identify you in any way beyond your anonymous visit to our site.

You can set preferences for how advertisements are shown to you using the Google Ad Preferences page, http://www.google.com/settings/ads, and opt out.

Our Website uses "cookie" technology. Cookies are small data files that are stored on your computer when you visit a website, and should not contain information which can be used to personally identify you. We use cookies to distinguish you from other visitors, track your IP address and usage of our site, and to identify the name of the website from which you linked to fichman.com. We do not otherwise track any information about your use of other websites. We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet. Service providers are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Fichman Furniture. We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you.