How long does it take to assemble?+
Approximately 5 minutes for a novice. It is extremely easy - there are only 4 pieces; the top, front and two sides. See our demonstration video that takes place in real time. The radiator cover is assembled in less than 5 minutes.
What tools do I need to assemble the radiator cover?+
You just need a philips ( X ) or slotted/flat head ( - ) screwdriver.
Do your radiator covers have a back? +
No, our radiator covers don't have a back, but we are a custom shop, so if you require one, please let us know and we'll be happy to arrange that for you. Many radiators are mounted so close to walls, that there isn't room for a back panel. Also, without a back, it is easier to remove the cover if you need to access the radiator.
How thick is the material you use? +
The wood we use is 3/4" thick.
Are you able to accommodate special requests? +
We are a custom cabinet shop - so we are able to handle many special requests we get from customers on a daily basis. Many of these adjustments are done at little or no additional cost. This includes, but is not limited to:
- Rounded Corners
- Enclosed bottom/no feet
- Modified overhangs on the top of the cover (front, back, left, or right sides)
- Custom paint colors
- Notching for baseboard quarter round and shoe moldings
For most of these customizatons, feel free to put a note in the "notes" section for each radiator cover it would apply to. If it's a longer message, just say "will send an email with additional instructions" and we'll know to look for it. Send instructions or questions to firstname.lastname@example.org. Be sure to check out our How Tos page here and email us any completed forms and drawings. Please call or email us for more information. How do you apply your finishes? +
We apply our finishes using some of the highest quality spray equipment available - the finish is professional quality, meeting or exceeding what you would expect to find at a high quality furniture retailer. Every item we make is built and finished to order, so it is possible that you may notice a mild new paint smell when your cover first arrives. This is not unusual (or hazardous), and will quickly dissipate if left in a well ventilated area.
What is the primer only finish? +
To give our customers even more flexibility in their finish, we offer a primer coat on many of our covers. Primer is a type of base coating that helps paint color look more even and consistent. Primer also helps paint bond to the surface that's being painted. It is possible that when you get your primed radiator cover, you might think it looks good enough that it doesn't need paint, however it does need to be painted. The primer is only a step in the preparation of a beautiful finish. Due to the fact that primer is meant to be painted, it is possible primed parts will vary in their shade of white. This is normal and will not affect your finished product.
What type of material are your radiator covers made of?+
Our radiator cover frames and Mission screen are made of wood, and the Windsor, Grecian and Cloverleaf screens are made of Steel. To be more specific our radiator covers are made of a specially formulated MDF that is ideal for radiator covers. To contribute as best as possible to your indoor air quality, the wood has an ultra low rating of urea formaldehyde. In fact, it meets California's CARB standard as well as the EPA's. Radiator covers are exposed to extremes in temperature and humidity. Our specially formulated MDF will withstand the dramatic changes in temperature and humidity in your home and in our opinion is better than any other material available for radiator covers. The heat from your water/steam radiator will not cause the radiator cover to warp, crack, discolor, split, swell, chip or disintegrate - in fact our warranty protects you against that.
The MDF board we use is made entirely from discarded wood chips, shavings, and sawdust that would otherwise be burned or end up in a landfill. These techniques allow for more than 95% of the tree to be used.
The finishes we use are among the finest available in the world. They are developed and made in Italy. Using our advanced automated application technology, our lacquer coatings are designed to offer exceptional durability while feeling silky and smooth to the touch.
Are there any special care instructions? +
Our radiator covers are finished using a high quality finish that is very low maintenance. There are no special care instructions, but to avoid scratches, you should avoid using abrasive cleaners like powdered detergents and steel wool and clean spills as soon as they occur.
Are radiator covers a fire hazard? +
While they do get hot, traditional (cast iron/hot steam/hot water) radiators do not get hot enough to start a fire. The only exception is heaters that are electric (for example plug in units or baseboard style) which should never be close to drapes, curtains, furniture, etc. Traditional water or steam filled radiators which are perfectly safe, are in most homes built from the mid 1800's to the 1960's and are the healthiest, quietest and most efficient type of heating.
How do I know how many panels my radiator cover will have? +
Generally, radiator covers up to 24" wide have a single panel, between 24" and 52" have 2 panels and beyond 52" have 3 panels. For a preview of what your radiator cover will look like, simply enter your dimensions into our shopping cart. Once you have selected your style and entered dimensions, a scale drawing of your radiator cover will appear. If you have a special request about panels, we can usually accommodate these requests.
Are your radiator covers really made in New York?+
Yes, it's true. Our radiator covers are made in New York State, of materials that are made in the United States or Canada. This includes the wood, paint, steel screens, packaging, etc. There may be some imported components that are insignificant to the finished product (nails or similar hardware) for which we could not find a domestic manufacturer.
Do you use actual Benjamin Moore brand paint?+
We do not use Benjamin Moore paints. We use premium quality furniture lacquer to protect and finish your furniture. Our paint matching partners use advanced digital equipment to ensure perfect matches to any brand of paint. Our standard colors are referenced against Benjamin Moore paint colors because we've found them to be popular with our customers. If you are matching your furniture to existing paint in your house, it is possible that because the paint in your house has yellowed in time, has been tinted manually at your local paint store, was applied with brushes and rollers, or perhaps other factors beyond our control, will deviate slightly from your new piece of furniture.
How do your prices work? +
We have integrated technology from our website into our workshop - so when you place your order, our cabinetmakers know exactly what to make very efficiently. Our prices are all based directly on our costs - so that we can provide you with the best value possible. That is why you'll notice that not only do our products seem to be better quality - and come fully finished - our pricing is also remarkably competitive. To get a price, simply enter your dimensions into our shopping cart and it will automatically give you a price and scaled drawings!
Is there a guideline for pricing? +
Unfortunately, there is no easy formula to share with you - but you can instantly get easy and quick no obligation quotes by entering your approximate dimensions in our order form, and using that for a guideline. We offer a variety of models to suit your style and budget.
What size radiator cover can I get for the "starting from" price? +
Our entire pricing and manufacturing system is designed around efficiently custom making every single radiator cover to each customer's needs. Instead of having a list of stock sizes at set prices to choose from, we use our advanced manufacturing system to quote you a price based on your exact style and size choices. Because of this, a seemingly infinite combination of sizes and styles will result in a cover that could cost our starting price. However as a radiator cover gets larger and more complicated to make, it will require more material and time, impacting the price accordingly.
Delivery and Shipping
What are the details for your free shipping promotion?+
If your order is over $1400 (not including shipping or taxes), shipping will be free within the Continental US. Virtually all orders that get free shipping (and some others) will ship by freight. What this means is that we put your covers on one or more pallets and ship the order with a freight carrier (usually UPS freight, now known as T-Force). Freight is delivered by a freight truck and the service is said to be curbside. If you're friendly to the driver they may be willing to help you onto your property but they aren't obligated to. Depending on your location, they usually call to make a delivery appointment. If you prefer to use different or upgraded services at your own expense, we may be able to work with other third parties. Please contact us if you have further questions.
How are the radiator covers shipped?+
Our radiator covers are either shipped by UPS Ground, UPS freight, now known as T-Force (or an equivalent freight carrier) with typical 2-5 business day service. This determination is made at the time we ship the order based on how large the radiator covers are and how many are in the same shipment. We use this method to ensure prompter service and better rates to you. Sometimes the boxes are bulky and on occasion the driver may need help to unload them. Depending on your location, the driver may only be willing to drop the box at the curb or at your front door (please contact us for more details). If you have more questions, please contact us.
Can I track my order?+
After you place your order we will send you an order acknowledgement email. In the email you will find a link to track your order's progress in our shop through our online tracking system. Our system analyzes the progress of all of our orders and updates its projections approximately every 30 minutes. This is a fastest and most accurate way to find out when we think your order will ship. When your order ships, we will email you shipping information including the shipping carrier and tracking number (if the carrier offers online tracking) and website so you can track the package during shipping. Please make sure email@example.com is added to your address book to avoid having our emails go directly to your junk mail folder.
What happens if my order was damaged or goes missing in shipping?+
From time to time, packages do get damaged or lost. We will replace any damaged or missing parts at no cost to you, however you must notify us within 14 days of receipt of the damaged shipment by filling out a Shipping Damage Claim Form and submitting it to us with photos of the damaged parts. We only replace the parts that are damaged, so be sure to keep any parts that are not damaged. To minimize the impact of the inconvenience, we will file the carrier damage report and manage the process for you.
Do you ship to Canada?+
We sure do! Simply give us a call or put together your shopping cart. When you're ready to order, save your cart and contact us by email or phone. We'll get a shipping quote for you and get payment details over the phone. When the order ships, you'll be responsible for sales tax on the order and a $55 brokerage fee. There will be no other additional costs to you.
What taxes do you charge?+
New Jersey: Orders shipped within New Jersey are subject to 6.625% sales tax.
New York State: Orders shipped within New York State are subject to 8.75% sales tax.
Canada: Orders shipping to Canadian addresses are subject to 13% HST and a $55 brokerage fee. There are no other duties or fees.
How much is shipping?+
US Orders: Check out our shopping cart. When you enter your order into the shopping cart, it will give you actual shipping costs.
Canadian Orders: Put your shopping cart together and get in touch with us.
Where is your showroom?+
You're already there! We are an online specialist serving customers across the US and Canada. Want to speak to a real person? Give us a call at 716-537-2190!
Can you send someone to measure my radiators?+
Unfortunately no, but we love to talk radiator covers! We are the experts and our all-star customer service team is ready to help with your most challenging radiator. You may be surprised how easy it is. Email us a photo, we can't wait to take a look! Another option many of our customers choose to consider is calling a local handyman or contractor to help.
Can I send you photos of my radiators?+
Absolutely, please do! We would love to help you! Email your photos to firstname.lastname@example.org.
What areas do you serve?+
We ship nationwide! We service all of the Continental US and Canada. Whether it's from Brooklyn, NY to San Francisco, CA or Vancouver BC to Halifax NS - we're here to serve you! For a list of the towns and cities we've already served, check out our list of cities served!
Do the radiator covers come with a warranty?+
All of our products are guaranteed against defects in materials and workmanship for a period of one year from the date of pickup or delivery. All shipments are insured. If there is a problem with your order on delivery (missing or damaged parts), please notify us immediately. We will get the issue resolved right away and after the damages are verified by the carrier (usually within one week), we will then ship you replacement parts at no cost to you. Be sure to keep all undamaged parts. To start the claim process, please fill out our Shipping Damage Claim Form and send it back to us within 14 days of receipt.
Our warranty does not cover water damage, user abuse or neglect. For radiator covers, if your radiator is leaking steam or water, this must be fixed before attempting to cover the radiator. Customers that take on their own customization or installation of our products or only order or install components of such will limit their warranty coverage. Please contact us in advance of placing your order with as many details as possible to learn more. Any coverage is limited to the value of the product in question.
What is your return policy?+
All Fichman Furniture products are made custom to each individual order, and as such, are never kept in stock. Due to this, we are unable to accept returns. We do understand that to err is human and it is possible to make mistakes while ordering. In the event that you do not order something to your desired size or specifications, we will replace any components or parts as needed at a reduced cost. It is Fichman Furniture policy to never profit from a customer error, but we must ensure that we are able to cover our own costs when re-manufacturing and shipping. This cost will vary depending on the particular size and product type - any customer in need of this service should contact customer service by phone or email. For issues related to quality and product satisfaction, please read our warranty and satisfaction guarantee.
Satisfaction Guarantee If you are not happy with your cover for any reason other than failure to measure or order properly, simply ship it back to us in the original packing materials within 10 days from date of delivery to you in the same condition it was received and we will gladly accept the return and issue a full refund less shipping costs.
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Use of Radiator Cover as a PTAC Cover
Fichman Furniture is a precision mill work company and not a HVAC company. Our customer service representatives offer a wealth of experience in designing all types of enclosures, but cannot possibly know the nuances of every brand, make, and model of PTAC/HVAC that are in circulation. We are able to make recommendations based on experience and widely accepted industry guidelines, however, it is ultimately our customers who decide that design specifications and measurements are appropriate for their own unique circumstances.
Fichman Furniture is not responsible for adverse impacts such as loss of air flow, moisture buildup, or mold associated with covering a PTAC or HVAC unit. It is the responsibility of the customer to ensure that the enclosure that they order is appropriate for the unit that it is intended to cover, and that it meets the manufacturer's guidelines for enclosing their particular PTAC or HVAC unit.
By accessing this website you agree to properly install all furniture and radiator covers in a manner that is safe and abides by all local codes. For maximum safety, all cabinets and radiator covers should be attached to the wall so that they do not pose a tip hazard. Please check with a local contractor if you are unsure if you should do this or unsure of the manner to do so. Keep heavy items and items that may attract kids off of cabinets and radiator covers so children will not attempt to climb them. For more information visit http://www.anchorit.gov/. We accept no responsibility for failure to do so.
Our radiator covers are designed to be safe with water/boiler based radiator systems. Please check with the manufacturer of your heating system to ensure that it is safe to cover your radiators with a radiator cover that is primarily made of wood.
Our radiator covers are not designed to cover any other heating systems, or air conditioning units.
All contents of this website including but not limited to user experience, touch and feel, colors, logos, text, photos, diagrams, codes, scripts, pricing, and design are the property of Fichman Furniture and may not be reproduced without written consent. Our designs, look and the feel of our cabinetry are all trade marks of Fichman Furniture and may not be reproduced or imitated without written consent.
This website's intended audience is the continental US and Canada.
Our website, pricing, materials used, and other aspects of our business are subject to change at any time with no prior notice.